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Service Manager in Voorhees Township, NJ at Hale Trailer Brake and Wheel, Inc.

Date Posted: 2/9/2018

Job Snapshot

Job Description

Service Manager

Hale Trailer Brake & Wheel, Inc is a multi-location, full service trailer dealership seeking an experienced Service Manager for its West Berlin, NJ branch. We are looking to interview candidates with significant experience in the heavy duty truck and trailer industry who are qualified to staff and manage a trailer shop.

Responsibilities:  Manage a fully equiped semi-trailer and truck equipment shop providing a complete range of maintenance and repair services to retail customers as well as the Company’s internal sales and rental departments. Achieving profitable growth will be the primary objective.

Responsibilities include:

● Develop new and maintain existing customer relationships.

● Hire, train, guide and motivate a staff of skilled mechanics to achieve excellent customer service and satisfaction.

● Evaluate mechanics and assign jobs to achieve quality work, maximum efficiency and profitability.

● Evaluate a wide range of service opportunities, preparing estimates and securing new work.

● Develop and implement a business plan to achieve service department sales and profit goals.

● Implement sales and marketing programs to acquire a consistent flow of shop work.

● Visit with customers and prospects to solicit maintenance and repair work.

● Support the Trailer Sales and Rental Departments with estimates, maintenance and repair services.

● Coordinate with Parts Department to order and receive parts to complete jobs on time.

● Develop and maintain vendor relationships including negotiation and procurement as needed

● Prepare, review and close out work orders accurately and on a timely basis.

● Manage the Service Department in accordance with all Company policies, DOT, OSHA and all other gov’t regulations.

● Maintain customer, vendor, and trailer files and review pricing and approve vendor invoicing.

● Comply with the Company safety program by promoting safety awareness and a safe work environment.

● Interface with corporate accounting and administration, as well as other branch locations as needed.

● Attend management meetings and vendor training programs.

Job Requirements


● Must have experience in the semi-trailer and truck equipment industry.

● Prefer someone with hands experience with a wide range of trailer repairs including but not limited to brake systems, electrical systems, suspensions, axels and wheels, body panels, hydraulics, landing gear, floors, roofs, doors, wet lines, lift gates and other accessories.

● Prefer a candidate with at least 10 years of experience in the heavy duty truck/trailer industry with a minimum of 5 years in service department management.

● Must have leadership skills, technical knowledge and the ability to evaluate, motivate and manage staff.

● Must have excellent oral and written communication skills.

● Must be able to work in a fast paced, dynamic environment and multi-task.

● Must have good computer skills.

● Must be able to work flexible hours based on workload.

We offer a competitive salary, excellent medical, vision & dental benefits, paid vacation and 401k and profit sharing plan.
If you want to join the best team of trailer professionals on the East Coast, submit your resume by fax to 856-768-4434 or email or in person at Rt. 73 & Cooper Rd, Voorhees, NJ.


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